Refund Policy – Rasayel Oud
At Rasayel Oud, we are committed to delivering high-quality products and ensuring customer satisfaction.
Due to the nature of perfumes and personal care products, all sales are considered final.
Refund Eligibility
Refunds are only accepted in the following cases:
- The product arrives damaged or broken during delivery.
- The delivery is significantly delayed due to an issue caused by the shipping process.
Customers must contact Rasayel Oud customer support within 24 hours of receiving the order and provide clear photos or evidence of the damaged product.
After reviewing the request, Rasayel Oud will determine the appropriate resolution.
Non-Refundable Cases
Refunds will not be issued for:
- Change of mind after purchase.
- Incorrect product selection by the customer.
- Products that have been opened, used, or damaged after delivery.
- Fragrance preferences or scent dissatisfaction.
Exchange Policy
Exchange Policy – Rasayel Oud
Due to hygiene, safety, and product quality standards, Rasayel Oud does not offer product exchanges.
Customers are encouraged to carefully review product details before completing their purchase.
